How do I return an item?
Returns & Shipping Guidelines
YOU NEED AUTHORIZATION FROM US TO SEND A PRODUCT BACK. INBOUND SHIPMENTS WITHOUT PRIOR AUTHORIZATION WILL BE REFUSED
Used items will not be accepted for return, unless we hold the warranty and there is a discrepancy with the product. CLICK HERE TO READ WHAT WE CONSIDER USED. We do not sell used products, so please don't expect us to restock your used product and sell it to another customer.
Any newly manufactured item should be returned to the manufacturer for exchange. In most cases, the manufacturer carries the warranty on these parts and needs to be replaced by the factory as not to void that warranty. When in doubt, please contact the manufacturer first to make arrangements for the return. If the manufacturer is not being cooperative, please let us know and we will hold them accountable and help facilitate the return.
Damaged shipments or missing items. If you receive a damaged shipment and/or your order is missing item(s), you will need to contact us within 5 business days of receipt. You will also need to keep ALL of the packaging, invoices and products and provide us with pictures upon request. Once all of the information is relayed to us, we will reimburse you or send a replacement while we wait on the insurance funds from the carrier. If the above directions are not followed, then you will only be reimbursed if and when the carrier approves the insurance claim and we are reimbursed.
We do not send partial shipments. If your order is missing an item, you need to follow the directions above ASAP. We can make exceptions for the 5 day rule under certain circumstances. However, no exceptions will be made if you cannot provide pictures of the packaging, invoice and products received.
Cancelling orders. Orders
are packaged anywhere from 1 minute to a few hours after your order is placed,
then they are stacked with dozens and sometimes hundreds of other orders. Even if you have not received a shipping
confirmation email, sometimes it is still physically impossible to cancel or
intercept an order.
Returns for free shipping orders. Your
refund will be less our cost for shipping the original order, unless waived due
to an error on our part in fulfilling your original order properly.
You must have our
authorization to return an order. Do not send us anything without authorization.
All returns made for "discrepancy items" are subject
to inspection or testing at our facility. If we deem the product to be
satisfactory and as advertised, the total refund could be less a 35% restocking
All accessories originally shipped with the item
must be returned with the item (including magazines, etc.) to receive a full
ABSOLUTELY NO RETURNS FOR 80% LOWER RECEIVERS OR TOOLS.
DO NOT SEND US A FINISHED 80% LOWER - THEY ARE CONSIDERED FIREARMS