How do I return an item?
Returns & Shipping Guideline
YOU NEED AUTHORIZATION FROM US TO SEND A PRODUCT BACK. INBOUND SHIPMENTS WITHOUT PRIOR AUTHORIZATION WILL BE REFUSED
Used items will not be accepted for return, unless we hold the warranty and there is a discrepancy with the product. CLICK HERE TO READ WHAT WE CONSIDER USED. We do not sell used products, so please don't expect us to restock your used product and sell it to another customer.
Any newly manufactured item should be returned to the manufacturer for exchange. In most cases, the manufacturer carries the warranty on these parts and needs to be replaced by the factory as not to void that warranty. When in doubt, please contact the manufacturer first to make arrangements for the return. If the manufacturer is not being cooperative, please let us know and we will hold them accountable and help facilitate the return.
All returns must be requested within 5 days of receiving your order. Please take the time to inspect your item within 5 days of receipt. Returns made after 5 days will be refused, unless we give
you special authorization.
Damaged shipments or missing items. If you receive a damaged shipment and/or your order is missing item(s), you will need to contact us within 2 business days of receipt. You will also need to keep ALL of the packaging, invoices and products and provide us with pictures upon request. Once all of the information is relayed to us, we will reimburse you or send a replacement while we wait on the insurance funds from the carrier. If the above directions are not followed, then you will only be reimbursed if and when the carrier approves the insurance claim and we are reimbursed.
We do not send partial shipments. If your order is missing an item, you need to follow the directions above ASAP. We can make exceptions for the 2 day rule under certain circumstances. However, no exceptions will be made if you cannot provide pictures of the packaging, invoice and products received.
All authorized refunds
will be less a 15% fee for various
expenses and labor, unless waived due to an error on our part in
fulfilling your original order properly. A 4% fee will be applied to
canceled orders that have not yet shipped. Why? Because your credit card is
charged the instant that you click the submit button and we are charged 4% by
our merchant processor.
Cancelling orders. Orders
are packaged anywhere from 1 minute to a few hours after your order is placed,
then they are stacked with dozens and sometimes hundreds of other orders. Even if you have not received a shipping
confirmation email, sometimes it is still physically impossible to cancel or
intercept an order.
Returns for free shipping orders. In addition to a 15% restocking fee, your
refund will be less our cost for shipping the original order, unless waived due
to an error on our part in fulfilling your original order properly.
You must have our
authorization to return an order. Do not send us anything without authorization.
All returns are subject
to inspection or testing at our facility. If we deem the product to be
satisfactory and as advertised, the total refund could be less a 35% restocking
All accessories originally shipped with the item
must be returned with the item (including magazines, etc.) to receive a full
ABSOLUTELY NO RETURNS FOR 80% LOWER RECEIVERS.
NO RETURNS FOR COMPLETE RIFLE BUILD KITS.
Shipping insurance can be purchased for an additional $3.
We will add signature confirmation for free IF you leave a note in the order comment block during checkout.
We will NOT be held financially responsible for packages that are stolen from your doorstep or any other personal or work premises. If this is a concern, please opt for signature confirmation.
Insurance does NOT cover packages that are stolen after they have been delivered.
If shipping insurance is not selected, then RightToBear.com will NOT be responsible for packages that are lost or stolen during transit.
Orders over $300 will automatically be insured but will NOT
automatically require signature confirmation.